You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Home > Virsage Support > Using Ticket Portal > View and Update tickets in the Support Portal
View and Update tickets in the Support Portal
print icon

Login at support.virsage.com and click on the Login button in the top right corner.

 

Login with your Portal username and password

 

Once you login you will default to the Knowledge Base page

Click on My Tickets in the top right corner

You will land on the default view of All tickets but you can filter by status using the filters at the top

 

Click on the Subject Line of the ticket to see more details

 

If you would like to add additional information or respond to the ticket you can click on Add Response towards the bottom of the chain after clicking on the Subject

 

If you would like to see details of a closed ticket or to re-open a closed ticket, click on the Closed status filter in the top menu

 

Feedback
2 out of 2 found this helpful

scroll to top icon